Got Questions?

Frequently Asked Questions

A: In most cases, yes. Our standard connectors are compatible with common irrigation pipe sizes (e.g., DN50/DN75), and we provide reducer fittings. If your old pipes are severely aged or poorly laid out, our technical team will conduct a site survey or evaluate based on drawings to propose the least disruptive modification plan.
A: Yes. Our machine uses a graphical touchscreen with a one-button start, and supports multiple languages including Chinese, English, and Spanish. The “recipe wizard” only requires you to enter crop type, growth stage, and planting area – the system automatically calculates fertigation duration and EC/pH targets. Normally, two hours of training is enough for independent operation.
A: We use a three‑level response: ① The screen shows the fault code plus an animation (e.g., “Filter clogged – turn handle to flush”); ② Scan a QR code to watch a repair video; ③ Optional IoT remote diagnosis – our engineer can help reset the controller remotely. For urgent cases, we ship replacement parts within 24 hours, and our regional service centers provide on‑site emergency repair.
A: Our machine comes with dual-stage filtration (80‑mesh disc + 120‑mesh screen) and an optional mixing tank. For conventional compound fertilizers, we recommend pre‑dissolving and settling. Our pumps are wear‑resistant diaphragm or rotor type, capable of handling suspensions (solid particles <0.5mm recommended). The real clogging risk is at the drip line ends – we will suggest the right filtration level based on your water quality and fertilizer type.
A: Yes, but only with the right irrigation scheduling. Our machine has a built‑in “soil moisture + evapotranspiration compensation” algorithm. When paired with an optional soil moisture sensor and weather station, it dynamically adjusts fertigation volumes to avoid deep percolation. Our field tests in the Gobi desert and southern sloping lands show nitrogen use efficiency rises from 40% to over 75%, with water savings of 35‑50%.
A: Yes. We offer a 4G/WiFi IoT module (optional). Via WeChat mini‑program or an app, you can see real‑time flow rate, EC/pH, total fertilizer applied, remaining stock solution, and receive alarms for low pressure or empty tank. Changing parameters (e.g., increasing potassium ratio) requires a second password to prevent unintended changes.
A: Yes. The internal memory can store up to 100 crop recipes (e.g., tomato flowering, cucumber fruiting). Recipes are quickly recalled via an RFID card or barcode scanner. When switching crops, the system automatically flushes the lines for 30 seconds before applying the new recipe to avoid cross‑effects.
A: For high hardness water, we offer an optional automatic acid‑injection descaling unit or an electronic scale inhibitor to protect the EC/pH sensors and pump. For sand, we use a cyclone sand separator (efficiency >90%) as the first stage, followed by disc filters. The pump body is made of engineering plastic with ceramic valve cores – very wear‑resistant. Only need to replace sealing rings once a year.
A: Our standard model uses 220V AC, but we offer wide‑voltage (100‑240V) or DC 24V/48V versions. For off‑grid areas, we recommend a solar + battery pack option. The machine consumes only 150‑500W (excluding booster pump), and with a low‑power sleep mode, it can run for 3‑5 continuous days even on cloudy days.
A: Take 50 mu (≈3.3 ha) of greenhouse tomatoes as an example: traditional labor + fertilizer cost is about 40,000 RMB/year. With our machine, you save 40% fertilizer, 50% water, and 80% labor (no daily mixing or pipe dragging). Annual running cost drops to 22,000 RMB. The machine investment is about 35,000 RMB (including basic sensors). You save 18,000 RMB in the first year, so payback is less than two years. Plus, yield increases 15‑25% – that’s pure profit.
A: We have authorized service partners or shared warehouses in key overseas markets (e.g., Nairobi, Bangkok, Lima). Whole machine warranty: 2 years; core parts (pump, controller): 3 years. Each machine comes with a free starter kit of wear parts (seals, filters, sensor cleaning tools) and maintenance manuals in Chinese, English, French, or Arabic. Remote diagnosis and video guidance are available worldwide; urgent parts are shipped by DHL within 3‑5 days.
A: Summer: We offer a sunshield/insulation cover plus an optional water‑cooled heat sink to keep the controller box below 45°C. Use highly soluble fertilizers. Winter: Optional self‑regulating electric heat tape (12V low voltage) wraps around pipes and the injection pump to prevent freezing. There is also a manual drain valve to empty residual liquid after shutdown. For temperatures below -10°C, we recommend moving the unit indoors or into an insulated shed.
A: No. Our flushing process uses clean water for 30‑60 seconds, diluting the EC to below 1.0, which is safe for crops. Alternatively, we can equip a “flush‑water recovery tank” that collects and reuses it for the next mixing cycle – zero discharge. For nitrate‑sensitive crops (e.g., leafy greens), we recommend using the recovery mode.
A: Yes. The main unit has a modular design and can control up to 32 zones. You just need to buy extra zone valves and an expansion board, then connect via RS485 – no need to replace the main unit. Firmware is OTA‑upgradable, so new algorithms (e.g., variable‑rate fertilization based on drone multispectral images) can be added for free in the future.